Agenda

Lonnie Mayne created Red Shoes Living while serving as president of InMoment. What began as an internal initiative to define and give structure to the distinctive InMoment culture, quickly grew into a vehicle through which Mayne and the company could provide support for a necessary, but often neglected factor so necessary in building successful, customer-centric organizations: the human factor.

Today, Lonnie is an internationally recognized speaker and coach, sharing his message of “standing out” and creating exceptional experiences for employees, customers and in personal relationships. He has become a regular presenter at the prestigious British Citizen Awards. Held biannually at the Palace of Westminster, the awards recognize individuals for doing extraordinary things, truly making a difference in their local communities.

Whether it's business or personal, Lonnie believes that Red Shoes Living is a way of life. His impactful presentations and leadership coaching provide guidance to individuals and organizations on how to create authentic, memorable relationships and cultures. 

Joe has spent the last 30 years dedicated to transforming the customer experience. He focuses on delivering this experience through exploration, fact-finding and the use of  technology to improve relationships and keep promises…with the ultimate goal of  happier, more loyal & engaged customers.

With Frontier, he leads multiple work streams responsible for growing the customer base and revenue, driving profitability higher, implementing cutting edge tools and technology and building Frontier and its culture into a competitive advantage that serves millions of streamers, gamers and communicators across the U.S.

Joe was formerly with Verizon’s Strategic Evolution team, responsible for helping implement $500M in process improvement ideas across the organization by converting those ideas into realistic and executable plans. Of the many tools, he primarily focuses on the customer journey to lead the viability of any program implementation. Remember Prepaid Phone Cards? Back in the day, Joe managed a $300M Retail, Wholesale & Promotional Card program, helping people connect worldwide.

He is certified in Customer Relationship Management Software through PegaSystems, Program & Project Management, as well as Agile Leadership & Six Sigma. Joe enjoys a wide variety of athletic pursuits, AFTER management of his ongoing ‘honey-do’ list.

In his current role at Frontier Communications, Walter is charged with developing the strategic intent and business strategy for Frontier’s Consumer Organization. In addition to leading the Portfolio Management Office (PMO) and the Voice of the Customer team, he also leads the Customer Relationship Management (CRM) team, charged with driving customer loyalty and expanding Customer Lifetime Value.

Prior to joining Frontier Communications, Walter led the Integrated Marketing and PMO  for Audible, an Amazon company, where he also served as Chief of Staff for the Chief Marketing Officer. Prior to joining Amazon, he played a significant role as the Chief Operating Officer for Verizon’s in-house CX and Design Team which he helped build via acquisition and organic growth. Walter was integral in growing the team to over 250 designers located in NYC, New Jersey, Arkansas and India. Walter also played a key role in the formation of Verizon Enterprise Solutions where he was the Director of Business Operations and was responsible for organizational alignment, marketing effectiveness, resource planning, knowledge and preparedness of the Marketing organization.

Walter received his MBA from Centenary University in Parsippany New Jersey and has a minor in economics from Rutgers University in Newark New Jersey.  He is a member of Prospanica (FKA, National Society of Hispanic MBA), where he served on the board as the Executive Vice President and currently serves on the Board of Directors for HISPA (Hispanics Inspiring Student Performance and Achievement) where he chairs the strategy committee.