FAQ – Loyalty360's CX Fest

2026 CX Fest Information: 

Conference Location

Hilton Charlotte University Place
8629 JM Keynes Drive,
Charlotte, NC 28262
 
Conference Dates: November 16-18, 2026

Hotel Accommodations
CX Fest attendees can access discounted room rates and make reservations. 
 
*IMPORTANT* Please be advised that there are 3rd party companies soliciting discounted conference hotel rates. These companies are not affiliated with Loyalty360/CX Fest, and there is no guarantee your reservation will be made. If you are contacted by a 3rd party company to reserve your hotel room, please contact us.
 
How much does it cost to attend CX Fest?
For more information on pricing and available passes, please visit our registration page.
 
Do I need to select sessions before the event?
No, conference sessions (with the exception of Loyalty University Masterclass Sessions) do not require pre-registration. Attendees can choose which sessions they would like to attend throughout the conference.   
 
What if I'm interested in two sessions that occur at the same time? 
Some conference slide decks and videos will be available after the conference. Conference attendees can access presentation decks from sessions after the event, and Loyalty360 members can access session videos on Loyalty360.org. For more information on how to purchase a Loyalty360 membership or conference video access, please contact us.

Do you offer any discounts?
Yes – we offer group discounts on brand/marketer passes. Please contact us to request information on group discounts.
 
How do I register?
Registration information can be found here.

What is included with my registration?
Access to sessions, the exhibit hall, and conference-sponsored meals (breakfasts, lunches, breaks, and cocktail receptions) are included with conference registration.
 
What is the dress code?
The dress code is business casual for all events. We recommend bringing a light jacket or sweater, as room temperature varies.  
 
How can I sponsor CX Fest?
For sponsorship information, please contact info@Loyalty360.org or call 513-800-0360.

How can I submit to speak at CX Fest?
The call for speakers is now open. To submit a speaking proposal, click here.

Still have questions?
For additional questions regarding CX Fest, please contact CarlyStemmer@Loyalty360.org.