CX Fest

CX Festival 2026

CX Fest 2026

CX Festival 2026

Presented by Loyalty360, CX Fest is the industry's newest gathering for customer experience, customer engagement, and loyalty professionals. As the inaugural event, CX Fest will bring together leading brands, innovators, analysts, and technology providers to explore the strategies, technologies, and insights shaping the future of customer experience.

Join us in Charlotte this November to learn from best-in-class leaders, discover emerging trends in AI and CX, build valuable peer connections, and gain practical strategies that drive customer satisfaction, retention, and business growth.

Don't miss the opportunity to be part of the inaugural CX Fest. The brands and leaders who attend this first-of-its-kind event will help shape the future of the CX community, establish valuable industry relationships, and gain early access to the ideas and innovations defining what's next. Be there from the beginning—and be part of the conversation everyone will be talking about afterward.

Sessions

Sessions:

CX Fest will feature sessions and workshops that capture critical elements of the customer loyalty journey. Presentations will focus on case studies, best practices, and actionable advice for brand marketers to build, drive, and sustain a holistic customer loyalty strategy.

View Agenda

Customer Experience Awards

Customer Experience Awards:

The Loyalty360 Customer Experience Awards recognize the industry's most innovative customer experience initiatives. During CX Fest, brand finalists present their case studies, and attendees vote to determine the winners in each category.

Learn More

Networking

Networking:

CX Fest brings together hundreds of marketers from all over the world. Our CX Fest app, receptions, brand-only meetings, and off-site events throughout the conference allow attendees to connect with peers before and during the conference.

View Conference Events

Technology and Service Providers

Technology + Service Providers:

Attendees will have access to CX Fest’s exhibit hall and technology + service showcase sessions, featuring the latest technologies, platforms, and services from supplier partners that can support and complement your brand’s loyalty efforts.

View Sponsors

Speaking Opportunities

Speaking Opportunities:

Share your story! Submit a proposal to speak at this year's CX Fest. Gain valuable exposure, showcase your expertise, and connect with industry leaders.

SPEAKING OPPORTUNITIES

Venue Information

Venue Information:

Book your hotel room, travel directions, and event logistics. CX Fest 2026 is in Charlotte, NC. Plan your stay early to take advantage of discounted hotel rates and convenient accommodations.

VENUE INFORMATION

Get Inspired:

Click below to watch highlights from previous 2026 Loyalty Expo Sessions
Cultivating Loyalty

Cultivating Loyalty in the Digital Age

Stop & Shop, The Vitamin Shoppe, Food Lion, and Dominos

View Video

The State of Customer Loyalty

The State of Customer Loyalty

Speakers: Bank of America, Hilton, and Rite Aid

View Video

Hilton Honors

Unlocking Loyalty Potential with Cobranded Credit Card Partnerships

Speaker: Jenn Chick, SVP and Global Head of Hilton Honors and Customer Engagement, Hilton

View Video

How Cracker Barrel Accelerated Success

How Cracker Barrel Accelerated Success

How Cracker Barrel Accelerated Success by Strengthening Connections with their Consumers

View Video

Brands that have attended loyalty360 conferences

CX Fest is an event for mid- to senior-level individuals across all industries. Attendees from countries around the
world attend CX Fest, making it THE event for companies looking to enhance their customer loyalty efforts.

  • 7 Eleven
  • Aarp
  • Ally Bank
  • Caesars
  • Hilton
  • Bloomin
  • Lids
  • Wyndham
  • Marvel
  • Chipotle
  • Hannaford
  • Vitamin
  • Ulta
  • Lenovo
  • gm
  • Adidas
  • Mack
  • Overstock
  • mtn dew
  • domino
  • verizon
  • cine mark
  • vans
  • fanatic

Attendees include leaders, executives, and
directors focused on:

  • Customer Loyalty and Customer Experience
  • Customer Engagement
  • Customer Loyalty Programs and Strategies
  • Incentive and Reward Design
  • Personalization
  • Data and Analytics
  • Customer Loyalty Platforms, Technologies, and Services
  • CRM
  • Mobile Engagement, Communications, and Payments
  • Voice of the Customer
  • Customer Advocacy
  • Employee Engagement
  • B2B Customer Loyalty
  • Corporate Social Responsibility

Registration Information

Each year, CX Fest brings together leaders from the entire customer loyalty landscape:
Attendees icon
200+ Attendees
Executive leadership icon
Over 40% Director, VP, SVP, and C-Suite Level Executives
Speakers icon
30+ SPEAKERS including best-in-class brands and thought leaders
Conference sessions and networking icon
2 DAYS of sessions and networking events

Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Join Loyalty360 to stay up to date with the newest thought leadership, hot topics and latest trends in loyalty marketing. Register for a free online account or become a member today!

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